Returns & Exchanges

At The Clinic, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unopened and unused products. If a product doesn't meet your expectations or arrives damaged, our team is here to ensure a seamless resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original clinical packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to The Clinic

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our specialists inspect the returned items, your refund will be processed to your original payment method within 5-7 business days.