Frequently Asked Questions

Your guide to clinical-grade beauty and seamless shopping.

Are your products dermatologically tested?

Yes, every product curated by The Clinic undergoes rigorous clinical trials and dermatological testing to ensure safety and efficacy for all skin types.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their skincare essentials sooner.

What is your return policy?

We offer a 30-day return policy on unopened and unused products. If you experience an adverse reaction, please contact our support team for a specialized consultation.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our reach to more countries soon.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your beauty products cruelty-free?

Absolutely. The Clinic is committed to ethical beauty; we do not stock brands that test on animals or use ingredients derived from animal cruelty.